AI-first GCC

    Enterprise Generative AI.

    Use-case identification, prompt and RAG architecture, fine-tuning, evaluation, governance, and production deployment of generative AI with enterprise controls built in.

    30-50%

    productivity in target workflows

    6 wks

    to first production use case

    <1%

    hallucination target with RAG

    60%+

    cost reduction via routing

    Generative AI is not a feature. It is a capability. Deploying it in production requires the same rigour as any enterprise system - evaluation, governance, monitoring, and cost management - or it stays stuck in pilot.

    Why most enterprise GenAI pilots never reach production

    Enterprises have run hundreds of GenAI pilots since 2023. The majority never reach production. The common failure modes are predictable - no evaluation framework so quality cannot be defended; no retrieval architecture so the model hallucinates on enterprise data; no governance so legal and risk block launch; no cost controls so unit economics break at scale; and no integration into actual workflows so adoption never compounds.

    Production GenAI is an engineering and operating problem, not a model problem. The right RAG architecture, evaluation pipelines, prompt versioning, model routing, guardrails, observability, and governance turn experiments into reliable enterprise systems.

    NeoIntelli designs and ships production GenAI - copilots, knowledge assistants, document workflows, agentic systems - with the engineering rigour and governance posture that lets the enterprise scale them without surprises.

    What we deliver

    01

    Use-case design

    Identify and prioritise GenAI use cases by business impact, feasibility, data availability, and risk profile - converted into a sequenced delivery plan.

    02

    Prompt & RAG architecture

    Design retrieval-augmented generation pipelines, prompt templates, context strategies, and guardrails for consistent, grounded outputs.

    03

    Fine-tuning & model strategy

    Decide where to use base models, fine-tuning, distillation, or model routing - and implement the training and serving stack.

    04

    Evaluation framework

    Establish offline and online evaluation pipelines covering quality, factuality, safety, bias, latency, and cost - automated into CI/CD.

    05

    Production deployment

    Deploy with observability, cost tracking, prompt versioning, A/B testing, guardrails, and integration into the enterprise workflow.

    06

    GenAI governance

    Use-case classification, data handling controls, model documentation, audit trail, and human-in-the-loop design tied to your risk framework.

    Our approach

    01

    Discover

    Identify high-value GenAI use cases, assess data and workflow readiness, define success metrics, and design the user experience.

    02

    Architect

    Design the RAG, prompt, model routing, evaluation, and integration architecture - and validate it against safety and cost constraints.

    03

    Build & evaluate

    Implement the system end-to-end with automated evaluation pipelines and a human review loop before any production exposure.

    04

    Deploy & operate

    Roll out with observability, governance controls, cost discipline, and a continuous improvement loop based on real user signal.

    Common pitfalls we help you avoid

    No evaluation framework

    Without automated evaluation, you cannot defend quality, detect regression, or scale safely.

    RAG without ground truth

    Retrieval architectures without curated knowledge sources hallucinate worse than naked models.

    Single-model lock-in

    One foundation model for every workload creates cost and capability mismatch. Model routing is now table stakes.

    Ignoring data leakage risk

    Sending sensitive data to third-party APIs without controls creates regulatory exposure.

    Prompt sprawl

    Unversioned, unowned prompts across business units make quality and governance impossible.

    No cost discipline

    GenAI unit economics break quickly without caching, model routing, and observability on every call.

    What success looks like

    Quality and factuality scores tracked on every production model

    Sub-second p95 latency on user-facing workflows

    Cost per query trending down as the portfolio matures

    Hallucination rate below the acceptance threshold for the use case

    Adoption growing month on month in target workflows

    Zero unmitigated incidents involving sensitive data exposure

    Frequently asked questions

    Should we fine-tune or use RAG?

    It depends on the use case. RAG is better when grounding on enterprise knowledge that changes often. Fine-tuning is better for style, format, or domain reasoning where examples are abundant. Many production systems combine both.

    How do you handle hallucinations?

    Through grounded retrieval (RAG), structured prompts, schema-enforced outputs, evaluation pipelines, citation requirements, and human-in-the-loop review for high-risk workflows.

    Which foundation models do you work with?

    We are model-agnostic - OpenAI, Anthropic, Google, AWS Bedrock, Azure OpenAI, and open-source models (Llama, Mistral, Qwen). Most production systems use model routing to balance quality, cost, and latency.

    How do you manage GenAI cost at scale?

    Through model routing, semantic caching, prompt optimisation, response streaming, batch processing where possible, and per-workflow cost dashboards that flag anomalies.

    Is generative AI safe for regulated industries like BFSI and healthcare?

    Yes, with the right governance. We build use-case classification, data-handling controls, audit trails, human-in-the-loop workflows, and evaluation pipelines aligned to sector regulation and the EU AI Act.

    What about agentic AI and multi-step workflows?

    We design agentic systems with explicit tool definitions, planner-executor patterns, evaluation at each step, and human escalation paths. Agentic AI is powerful but requires more rigorous evaluation and observability than single-call patterns.

    How long does it take to ship a production GenAI use case?

    A focused use case typically reaches production in 6-12 weeks - faster with a mature platform, slower when data foundations need work.

    How does GenAI connect to the rest of the AI strategy?

    GenAI is one capability within a broader AI portfolio that also includes classical ML, automation, and analytics. The strategy, operating model, and governance designed in AI Advisory cover all of them.