Operating Model

    How NeoIntelli Operates Your GCC

    Setting up a GCC is easy. Running one is hard. Here's our battle-tested operating model that keeps your India team productive, retained, and aligned with HQ.

    Five connected pillarsthat turn a GCC into a high-performing, self-sustaining operating unit.

    Our 5-Pillar GCC Operating Model

    Pillar 1

    Talent Lifecycle Management

    • Continuous hiring pipeline (never start from zero)
    • 90-day onboarding program with HQ integration
    • Performance management aligned with your frameworks
    • Career development and promotion pathways
    • Retention programs (compensation benchmarking, engagement surveys, skip-level 1:1s)
    Target:<10% annual attrition (vs industry 15-20%)
    Pillar 2

    Technology & Infrastructure

    • IT infrastructure management (hardware, network, security)
    • Cloud environment management
    • Development tool stack administration
    • Security operations (endpoint protection, DLP, access management)
    Target:99.9% infrastructure uptime SLA
    Pillar 3

    Compliance & Governance

    • Indian labor law compliance (PF, ESI, gratuity, professional tax)
    • Tax filing and statutory audit
    • IP protection (assignment agreements, NDAs, data classification)
    • Data privacy (GDPR, HIPAA support as applicable)
    • Monthly compliance reporting
    Target:Zero compliance violations target
    Pillar 4

    Finance & Administration

    • Payroll processing and benefits administration
    • Vendor management (office, IT, supplies)
    • Budget tracking and monthly financial reporting
    • Procurement and asset management
    Target:Monthly financial transparency
    Pillar 5

    Culture & Engagement

    • Culture alignment workshops between India and HQ teams
    • Quarterly town halls and team events
    • Employee engagement surveys with action plans
    • Cross-functional collaboration programs
    • Diversity and inclusion initiatives
    Target:>85% engagement score target

    How We Stay Accountable

    Transparency and accountability are built into every layer of the operating model.

    Monthly operating reviews with your leadership

    Quarterly business reviews with strategic recommendations

    Real-time dashboards (headcount, attrition, hiring pipeline, costs)

    Dedicated GCC relationship manager

    Escalation matrix for issues

    Frequently asked questions

    How does the operating model integrate with our existing processes?

    We align our operating model with your existing frameworks - same performance review cycles, similar reporting structures, and compatible tooling. The goal is seamless integration, not parallel processes.

    Can we customize the operating model?

    Absolutely. The 5-pillar model is a starting framework. Every GCC engagement is customized based on your industry, scale, maturity, and specific operational requirements.

    What happens if we want to take operations in-house?

    The operating model is designed for eventual transition. We document everything, train your India operations team, and provide a structured handover process.

    How do you maintain quality across all five pillars?

    Monthly operating reviews, quarterly business reviews, real-time dashboards, and dedicated relationship managers ensure continuous visibility and accountability across all pillars.

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    Let's build together

    See how our operating model works in practice.

    Speak with our team about building a high-performing GCC in India.

    Book a GCC Strategy Call